Return & Refund Policy

Last Updated: May 30, 2026

At Raj Singh's POWERED BY M/S RAJ SINGH ENTERPRISES, we take immense pride in our artisan, made-to-order footwear. Because each pair is individually manufactured upon order confirmation to your specific requirements, we maintain clear, structured guidelines to protect both our craftsmanship and our customers.

By placing an order on our store, you explicitly agree to the terms outlined below.

Nature of Handcrafted Goods & Material Characteristics

Artisanal Character: Our premium footwear is individually handcrafted using high-grade natural leather hides and manual finishing techniques. Because leather is an organic material, minor natural variations in skin grain, surface texture, or superficial stitching positioning are inherent characteristics of luxury artisan production and are not classified as manufacturing defects.
Color Representation: Actual product color tones may vary marginally depending on individual digital screen calibration settings and the natural absorption rate of manual organic dyes within genuine animal skins.
Quality Assurance Mandate: To ensure absolute precision, every single made-to-order pair undergoes a strict, multi-stage physical workshop quality control checklist before it is approved for dispatch.

1. Sizing & Fit Adjustments (Strict Size-Exchange Only)

Because every single pair of shoes is individually manufactured upon order confirmation to your selected size specifications, we operate on a strict Size-Exchange Only policy for standard catalog orders.

We do not issue cash refunds, store credits, or cancellations for change-of-mind, buyer remorse, or style preference changes once production has commenced.
If your shoes arrive and do not fit perfectly, we will gladly process a one-time size exchange to ensure you get the perfect fit, provided the pair satisfies our strict Zero-Wear physical inspection.

2. Sizing Exchange & Quality Reporting Window

We offer a Hassle-Free 15-Day Window from the date your package is delivered to request a size replacement or report a manufacturing issue. To protect the integrity of our workshop and prevent system misuse, all size exchanges are bound by the following criteria:

Pristine Condition: Shoes must be completely unworn, unwashed, unaltered, and in their pristine original sale condition.
Sole & Crease Inspection: Shoes must be tried on clean, carpeted surfaces only. Any pair showing outsole scuffs, dirt, or permanent walking creases on the leather upper will be classified as "Used" and will be disqualified from an exchange. Disqualified items will be shipped back to the customer at their own expense.
Promotional & Discounted Items: Products purchased using standard promotional discount codes, special pricing, or other promotional benefits remain fully eligible for our standard 15-day size-exchange policy only, provided they meet our Zero-Wear physical criteria.
Suede Products: Due to the inherent characteristics of suede and its greater susceptibility to attracting and retaining dust, dirt, and environmental particles, particularly in the Indian climate, all suede products are eligible for Exchange/Replacement only. Suede products are not eligible for cash refunds, or store credits for reasons relating to size, fit, preference, or change of mind. Any replacement remains subject to the product being returned in pristine, unused condition and within the applicable reporting window.
Exclusions: Completely personalized or customized orders outside of our standard catalog sizing/designs are entirely non-returnable and non-exchangeable.

3. How to Initiate a Size Exchange

To protect against unauthorized or unverified shipments, you must follow our structured process:

Step 1: Send an email to our support team at support@rajsinghs.com with your Order Number and the updated size you require.
Step 2: Our team will respond within 2 business days with your formal exchange authorization and shipping guidelines.
Step 3: Pack the items securely in their original box and ship them back using a trackable shipping method to our designated workshop address.
Logistics Costs: The customer is strictly responsible for covering the courier shipping charges to return the original pair back to our workshop from their end. We do not charge any hidden restocking fees.

4. Damaged, Faulty, or Incorrect Items

We maintain absolute quality control checks before any made-to-order footwear leaves our workshop. Cash refunds or priority replacements are exclusively reserved for verified manufacturing faults, structural defects, or shipping errors caused by our brand:

Immediate Reporting (Within 48 Hours of Delivery): If you notice a factory defect upon opening your package, notify us at support@rajsinghs.com within 48 hours with clear photographic or unboxing video proof. Once verified, we will provide a 100% free pre-paid return label and issue a full refund to your original payment method or fast-track a priority replacement build at zero additional cost.
Standard Reporting Window (From 48 Hours up to 30 Days): If a structural fault is reported after the initial 48-hour window has passed, the shoes must be shipped back to our workshop using a trackable courier method directly from the customer's end. The customer covers the upfront shipping fee at the courier counter. If our craftsmen inspect the footwear and verify a genuine manufacturing or material defect, we will completely refund the customer's return shipping cost and issue either a full refund to the original payment method or a brand-new replacement pair.

5. Order Cancellations

We offer a full cash refund if you cancel your order within 24 hours of purchase. After 24 hours, raw materials are officially cut to your specific order specifications, and the order is locked into production. Beyond this window, orders can no longer be canceled, modified, or refunded.

6. Refunds Processing Time (When Applicable)

For approved cancellation windows or verified manufacturing defects, refunds are processed immediately upon verification.

Approved refunds will be fully credited directly back to your original payment method within 5 to 7 business days.
Please note that your banking or credit card institution may require additional processing days to officially post the funds to your account.

7. Contact Us & Business Details

For all inquiries regarding returns, exchanges, or cancellations, please reach out directly to our team:

Email: support@rajsinghs.com
Phone: +91 87555 32123
Office/Workshop Address: Maharishi Puram, Sikandra, 282007 Agra UP, India